OUR STAFF ARE
READY TO HELP
24 HOURS A DAY
The Childline Thailand call center, located in Bangkok, handles every phone call from all over the country. Staff in the call center are ready to take phone calls 24 hours a day, 365 day a year – just like any other emergency support service.
HOW THE CHILDLINE THAILAND CALL CENTER WORKS
Childline plans to expand its services by locating outreach offices throughout the country. The foundation aims to provide a regional focus that can appropriately allocate resources to improve on the speed and quality of assistance and referrals to children who require care and protection all over Thailand.
The call center is the direct link between children and support services and is, therefore, fundamental to the success of our work. We currently answer about 150,000 calls a year. However, according to estimates calculated on: telephone densities across Thailand; the number of children aged below 18 years old; children of minority groups; the recorded percentages of children whose rights are being infringed upon; and other statistical data, a call center developed to the maximum of its capacity has the potential to assist over 1.5 million children annually nationwide.
CHILDREN LOOKING FOR HELP IN THAILAND OFTEN DO NOT KNOW WHERE TO BEGIN
Locating the appropriate basic services can take calls to dozens of phone numbers just to make the right connection. More often than not, children give up before they ever get the help they need.
Various unrelated service providers have provided these essential life supports in Thailand for decades. Unfortunately, disconnection between these services has meant a failure to provide a harmonized network and this often limits children’s access to these services.
Until now, there has never been a tool or organization to truly streamline the access points to vital services to improve the community-wide referral system for children in need. Since Children Thailand began operating in 2003, the foundation has offered service organizations and the community enormous benefits through access to the SaiDek 1387 Helpline.
EVERY DAY CHILDREN AND ADULTS IN OUR COMMUNITY ARE IN SEARCH OF CRITICAL SERVICES
We can offer help with:
Emergency protection and care
Emergency legal aid
Emergency financial assistance
Mental health support
Benefits of the Childline Thailand helpline:
Children have one number to remember
The service eliminates the risk of misdirected calls because the expertise of 1387 staff provides accurate referrals.
SaiDek 1387 is a 24-hour operation, which provides greater accessibility and faster solutions.
The call center streamlines the system of referral delivery and reduces duplication.
Our service offers 191 dispatches relief from non-emergency calls.
Our staff are trained and experienced in coordinating operations with emergency and disaster service systems.
Childline Thailand’s close work and relationships with children and communities enables us to understand and meets the growing needs of special children’s groups including: children with disabilities, homeless, neglected, abused and children who are exploited.
Working as a central hub to the network of support services, Childline is able to identify gaps in services and “needs” trends.