For many people, the 21st century hub of information remains a labyrinth which they have no means of venturing in by themselves. Childline Thailand has six permanent telephone staff who are undergraduates majoring in Clinical Psychology and Sociology and recruited from Ramkamhaeng or Thammasart universities. Our other call centre staff are volunteers who are in their third or fourth year of university. For the time being, Childline has enough staff to answer two to three lines at the time.

Although we have received a 10 line extension facility from the Telephone Organization of Thailand, Childline still needs to do much more fundraising to fulfil the capacity with capable and well trained staff in order to serve children and families more efficiently. Over the past six years, Childline Thailand received an average of 150,000 calls per year. What we have found is that general information calls (and even prank calls) can eventually identify a very serious issue that needs immediate attention, such as children living in a very violent family environment or a very poor standard of living. Therefore, we give all calls seeking information and advice as much importance as calls requesting immediate intervention.